IT Support Teams at Rice
Of the 130 employees and student workers who provide support for educational, research, and business continuity applications, systems, and infrastructure at Rice University, only a few are easily recognized by members of the Rice community. These are the members of the Academic and Research Computing (ARC) department in IT.
- Help Desk Staff: Professional IT Support Specialists together with Student Computer Consultants are available at the Help Desk during business hours. The Help Desk is located in 103 Mudd Lab on the north side of the campus. The closest parking lot is the North lot, between entrances 20 and 21.
- Divisional Support Staff: Professional Support Specialists provide computing support for faculty, staff, and graduate students and their offices are located in academic and administrative buildings across campus and in our off-campus locations. Email email@example.com or call the 713.348.HELP (4357). If the Help Desk cannot fulfill your request, they will pass it to a member of the Divisional Support Staff teams and that person will contact you to arrange for a visit or to work with you over th telephone as needed.
- Student Computer Consultants (SCCs): These undergraduate students work hard to help the Rice community members at the Help Desk and they also provide IT assistance in the college commons during the busiest (for homework) week night evenings and on Sundays.
- Classroom Technology Specialists: Professional audio-visual and educational software technology specialists provide support in the IT-managed classrooms and labs Monday-Friday from 7:00 AM until 6:30 PM.
- Research Computing Support Group: The technology professionals in the RCSG team have over 125 years of combined experience supporting university researchers and faculty members in both public and private institutions. Of this six-person team two are RedHat certified and one of the team members has completed 7 of the 8 tests required for certification. This means Rice University now has the most RedHat certified technicians of any university, world-wide. Because there are only 260 RedHat certified technicians in the world, most univerisities have no RedHat certified technicians and only a few institutions have a single technician of this caliber.
For a high-level look at all the groups who make up the Office of the Vice Provost for Information Technology, see our org chart.