IT Help Desk and Student Computer Consultants

Getting IT Help

  • Request assistance or report issues using the four selections above (email, phone, web form or in person).
  • Want to do it yourself?

On weekends or after 5PM on week days, request assistance using the web form or email; an IT support specialist will get in touch with you on the next business day.


Classroom or Lab Technology Help

Instructors, call 713.348.4989 directly to page one of our Education Technology (EdTech) support specialists between 7:30 AM and 6:00 PM, Monday through Friday.


IT Help for Undergraduate Students

Rice undergraduate students may need help with their personal computers at different times than Rice faculty, staff and graduate students.  Peer assistance is available through IT Ambassadors in each residential college as well as Student Computing Consultants (SCCs) in the Help Desk.  IT Ambassadors can direct undergraduate students to appropriate resources but do not work on computers.  SCCs are trained in basic computer repair by professional Help Desk team members and continue their training by working several hours each week inside the Help Desk.


IT Workshops and Training

Various IT teams offer Rice-specific training workshops and brown bag informational sessions on topics like how to use OWL-Space or the classroom podiums and how to debug code on Rice's high performance computing clusters. Contact the IT Help Desk (helpdesk@rice.edu or 713.348.4357) to request training information on using IT-managed systems and applications. Training opportunities for professional development and for non-IT-managed systems like Banner can be found on the HR-sponsored web site: training.rice.edu.