IT Help Desk and Support Staff
Using computers, phones, and other technologies can be frustrating if things do not work the way you want them to. Our IT staff members provide technology assistance and we offer several resources and services that will allow you to resolve problems on your own if you choose.
Getting IT Help
- Email us a description of your problem, issue, or request.
- Create an online ticket for your problem, issue, or request.
- Call us with a description of your problem, issue, or request: 713.348.HELP (4357).
- IT Self-Service provides a suite of tools that allow you to independently change your NetID password, check your quotas and printing charges, etc.
- IT Tutorials is an on-line repository that contains a large library of "how-to" documents written by IT staff members.
As a relatively small university, Rice is fortunate that the majority of classes and employee meetings occur within standard business hours, 9:00 AM until 5:00 PM, Monday through Friday. The IT Help Desk is manned during these hours. If you need assistance after hours, please email helpdesk@rice.edu or create an online ticket. An IT support specialist will get in touch with you on the next business day.
Classroom or Lab Technology Question or Problem?
Instructors, call 713.348.4989 directly to page one of our Educational Technology (EdTech) support specialists between 7:30 AM and 6:00 PM, Monday through Friday.
In addition, Educational Technologies team members offer training at the beginning of each semester for various teaching tools. For more information see the list of training sessions:
Student Computing Assistance
Frequently, Rice undergraduate students need computing assistance at different times of the week than Rice faculty and staff. Although undergrads can contact the Help Desk in any of the way listed above, they also have access to peer assistance in the form of Student Computing Consultants (SCCs). SCCs are trained by permanent Help Desk staff members and are required to continue training and working several hours each week in the Help Desk. SCCs are also available in the colleges and commons in the evenings and on weekends.