Scenario: I'm in Quarantine
Your computer system may be isolated or removed from Rice's Network and placed in Quarantine.
- What is Quarantine and how did I get here?
- An overview of the entire process and examples of different situations.
- What if it's a mistake?
- It is extremely unlikely, however it is possible if we receive an inaccurate subpoena from the movie or music industry asking us to quarantine your system. If this happens, contact the Help Desk to show that your system has not been involved in any illegitimate activities and we will be happy to remove the quarantine.
Virus:
- Contact Help Desk (helpdesk @ rice.edu; http://helpdesk.rice.edu, or 713-348-HELP(4357)) for assistance removing the malicious threat. If necessary, you may need an appointment with your SCC or your department's support provider.
- Once the threat has been removed, your IT representative will assist you in removing your system from quarantine.
